Event Date: 31 March 2017
Event Time: 9am – 5pm
Location: 2 Bukit Merah Central

By Zainal Abidin, Associate Trainer
Fees: S$380.00 (GST will not be applicable)

About the Workshop

Participants will be taught how to manage customers both external and internal. They will know how to provide excellent service and what to do when customers become difficult. They will also be taught how to gain cooperation from customers.

Objectives of the Workshop

• To learn how to provide customer satisfaction.
• To learn what to do when customers are difficult.
• To explore how to gain cooperation from customers.
• To know how to maintain good customer service.

Course Outline

• Customer service, customer satisfaction.
• Dealing with difficult customers, internal & external.
• Threats to customer satisfaction.
• The secrets of getting more cooperation.
• The problem of customer service.
• The customer is always the customer.
• Maintaining good customer service.

Workshop Leader

Zainal Abidin was an Army Officer  retiring as a Captain at the age of 45. His last five years was conducting the Train-The-Trainers Program for the military trainers in the Singapore Armed Forces. He started conducting courses and seminars since 1988. He has a Graduate Diploma in Adult Education and Training Development from University of British Columbia. Zainal has conducted numerous training and consulting in Singapore, Malaysia, Indonesia and Vietnam. To date he has trained more than 45,000 personnel. He conducts the Problem Solving Workshop, Supervisory Management, Personal Effectiveness, Train-The-Trainers, Effective Presentation Skills, Successful Negotiation, Customer Satisfaction Program, and other related courses.

Some of the organizations he has trained in Singapore include Central Provident Fund, Institute of Technical Education, National University of Singapore, Nanyang Technological University, Singapore Armed Forces, Ministry of Defense, Singapore Police Force, Post Office Savings Bank, NTUC Income, Great Eastern Life Assurance Co. Ltd, Jurong Town Corporation, Singapore Press Holdings, Alexandra Hospital, KK Women and Children Hospital, Central Narcotic Bureau, Housing And Development Board, Port of Singapore Authority, Civil Aviation Authority of Singapore, Changi International Airport Services, Singapore Technologies Pte Ltd, SembCorp Parks Management, Philips Singapore,  Pratt & Whitney Canada, Turbine Overhaul Services, Singapore Parts & Repair Operations, and Eagles Services Asia. In Indonesia he conducted courses in Rumah Sakit Gleneagles Medan, PT Bintan Resort Cakrawala, PT Sedona Resort Bintan,  Batamindo Investment Cakrawala, PT Ciba Vision Batam, PT Infinion Technology Batam, PT TEAC Electronic Batam, PT Panasonic Batam, PT PerkinElmer Batam, PT AIT Batam, PT Philips Batam, SouthLinks Golf Club Batam, and Bintan Industrial Estate. In Vietnam he trained for Vietnam/Singapore Industrial Park, and in Malaysia, he conducted course for Delta Switch Gear Malaysia, and Scott Glass Malaysia. He has been invited to speak at numerous Seminars and Conventions in this region.

Click here to register.