Event Date: To Be Announced
Event Time: 9am – 5pm
Location: PSB Academy

By Dr Amy Daniel, Associate Trainer, HRmatters21 
Fees: S$550.00 (GST will not be applicable)

When dealing with people on a day-to-day basis it is virtually impossible to avoid having to deal with a range of human problems and personal grievances: from interpersonal differences and reactive behaviour at work, serious personal or family issues which interfere with work, to questions of psychological and emotional fragility. Basic counselling skills are becoming increasingly crucial to empower HR staff, managers and supervisors to intervene effectively with such problems to foster interpersonal harmony and thereby maintain optimum productivity levels. This workshop will focus on developing the basic skill competencies of attending, clarifying, empathizing that form the basis of counselling practice and the skilful use of questions to promote insight and understanding. These skills enable us to engage in effective listening so as to empower staff, as well as to dialogue with them to promote mutual understanding and the willingness to co-operate.  It will also explore the dimensions of the counselling process as well as the specific factors that come into play when these are applied in a corporate context. Participants will be invited to submit actual case studies from personal experience for exploration and effective resolution during the workshop. Participants will benefit from a hands-on approach and be actively involved in role plays, obtaining and giving valuable feedback, case study discussions as well as drawing exercises. The use of video input will maximize and maintain interest level. To optimize skills acquisition the two days will be staggered over a period of one week allowing skills practice between sessions and the opportunity on the second day to report, reflect and explore and learn from challenges actually experienced.

The workshop is targeted at HR staff as well as managers, supervisors who are engaged with people management and any corporate staff who want to advance their career path by maximizing their management skills.

Detailed Course Outline

Day One

• Preliminary Issues
• What is Counselling All About?
  • What counselling is not, and what it is
  • Aims of counselling
  • Case study illustration
• Active Listening is Empowering!
  • Role play: not being heard vs. being heard
  • Input, role plays followed by giving/receiving feedback for each of the following component skills:
    • Attending
    • Clarifying
    • Empathizing
  • Compassion DVD
  • The skilful use of asking questions I
• Review and Q & A
• Personal Reflection and Making Resolutions
• Practical Assignment
  • Undertake two interviews to practise skills learnt
  • Prepare reports on forms provided: to be delivered on second day of the workshop

Day Two

• Recap of Day One
• Practical Assignment Reports
• Essence of Counselling: Relationship!
  • Types of relationship
  • The counselling relationship
  • Counselling in a corporate context
  • Essential Personal Attributes
    • Input
    • Video
    • Group drawing exercise
    • Styles of Communication
      • Typical style in corporate world
      • Style appropriate to counselling
      • Role plays
      • The skilful use of asking questions II
      • Providing feedback
      • Counselling is a flair!
      • The Counselling Process: 3 Stages
        • Relationship building
        • Exploring and understanding
        • Intervention and problem resolution
        • Case study illustration
        • Demo
        • Role plays
        • Review and Q & A
• Personal Reflection and Making Resolutions
• Evaluation

Workshop Leader

Dr. Amy Daniel has an extensive employment history covering a variety of appointments over a span of more than 15 years. She has degrees in psychology and counselling from Australia, a Ph.D. from Europe and has also attended training courses in the United States. Her corporate training portfolio covers applied psychology, emotional intelligence, work-life balance, stress management, effective communication and basic counselling skills. She is a Work-Life Consultant and Family Life Ambassador with MCYS. She has conducted customized training workshops for a variety of corporations, government agencies and statutory boards which include ABN Amro Bank, Changi International Airport Services, PIL Pte. Ltd., Executive Counselling and Training Academy, HDB, Ministry of Environment, DSO National Laboratories, M Hotel, and Tanker Pacific Pte.Ltd.

Click here to register.