Event Dates: To Be Announced
Event Time: 9am – 5pm
Location: PSB Academy
By Joyce Ling, Associate Trainer, HRmatters21
Fees: S$480.00 (GST will not be applicable)
HR Practitioners often have to deal with a range of human emotions although as business partners, HR’s first responsibility is to play the role of policy custodians. Many HR Practitioners have shared that they often face the dilemma of having to convey adverse policy decisions in situations in which they may actually be sympathetic with the staff. In such instance, the HR Practitioner may feel an emotional weight upon their shoulders.
In the one day workshop, the HR practitioner will be equipped with skills on assertive communication to remain steadfast in their role as policy custodians. You will also be taught how to manage your own emotions so that you remain steadfast to your role as policy custodians. You will also be equipped with skills on basic counseling so that you can convey warmth and empathy in their contact with staff.
You will be equipped with skills on how to calm an angry and/or violent staff and circumvent manipulative staff. You will be equipped with skills on how to identify the warning signs of severe psychological imbalance in staff as well as how to respond in the face of critical crisis involving staff. You would also be provided with a list of references of mental health practitioners. Tips on self care after dealing with violent, angry and/or extremely emotional / suicidal staff will also be shared.
Participants will be invited to submit actual case studies from personal experience for discussion and effective resolution during the workshop. Participants will benefit from a hands-on approach and be actively involved in role plays, obtaining and giving valuable feedback and case study discussions.
The workshop is targeted at HR staff as well as managers, supervisors who are engaged with people management and any corporate staff who want to advance their career path by maximizing their management skills.
Detailed Course Outline
1. Setting the Stage
2. Dilemmas of the HR Practitioner Plus Sharing of Real Life Examples
3. Can a HR Practitioner be a Counsellor?
4. HR Practitioner as Policy Custodian- Assertive Communication
5. How to manage personal emotion
6. Developing basic counseling skills
7. Effective communication with angry and/or manipulative staff
8. Recognising signs of severe psychological imbalance
9. How to handle crisis situation involving staff
10. Developing first-rate referral skills
11. Self Care for HR Practitioners
12. Review and Evaluation
Workshop Leader
Joyce has many years of experience as a coach , counsellor and mentor to people from all walks of life. She was a college teacher before embarking on a Masters in Guidance and Counseling from James Cook University. Armed with her Masters Degree, she served with the Ministry of Defense counseling servicemen and women. She has had the privilege of being exposed to a diverse client population in her 14 years of experience. From the corporate sector to those seeking a second chance in life, she has reached out and helped many make life changing decisions towards personal success. Today she divides her time between lecturing in tertiary educations, mentoring future life coaches , partnering HR teams in various public and private institutions to promote total wellness concepts and work life balance.
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