Event Date: To Be Announced
Event Time: 9am – 5pm
Location: PSB Academy

Dr Amy Daniel, Associate HRmatters21 Trainer
Fees: S$488.00 (GST will not be applicable)

Emotional Intelligence (EQ) is more crucial to career success than IQ or technical competence. This two-day workshop will reveal that managing the work environment necessarily involves humanizing competencies such as empathy, care and concern to boost staff optimism, motivation, and self-confidence. The ability to manage negative emotions like frustration and anger is also indispensable. The component elements of EQ will be covered as well as how HR staff can apply them to foster a harmonious work environment.

Course Outline

• EQ Questionnaire
• What About Emotions??
• What is EQ all about?
• Component Elements of EQ
• Self-Awareness
• Feel Good, Think Well
• Communicating Emotions
• Managing Emotions, Soothing Yourself
• Empathy
• EQ is Cost-Effective
• Obstacles to EQ Work Environments
• Promoting EQ at Work
• Case Studies
• Making Resolutions

Workshop Leader

Dr. Amy Daniel has an extensive employment history covering a variety of appointments over a span of more than 15 years. She has degrees in psychology and counselling from Australia, a Ph.D. from Europe and has also attended training courses in the United States. Her corporate training portfolio covers applied psychology, emotional intelligence, work-life balance, stress management, effective communication and basic counselling skills. She is a Work-Life Consultant and Family Life Ambassador with MCYS. She has conducted customized training workshops for a variety of corporations, government agencies and statutory boards which include ABN Amro Bank, Changi International Airport Services, PIL Pte. Ltd., Executive Counselling and Training Academy, HDB, Ministry of Environment, DSO National Laboratories, M Hotel, and Tanker Pacific Pte.Ltd.

Click here to register.